EHX actually say:
Supplied with two Electro-Harmonix 12AY7 tubes
Substitute Electro-Harmonix 12AX7 for more gain/distortion
Substitute Electro-Harmonix 12AU7 for less gain/distortion
Experiment with different tube combinations for entirely new tube drive sounds
so there isn’t a compatibility problem.
Try one of the 12ax7’s at a time and see what happens (ie 1 12ax7 and 1 12ay7) and see if there is a problem with one of them.
Thanks a lot! Turns out that one of the 12AX7s was a dud. Strange, since I bought them as a pair. In any case, the volume issue is fixed. Stupid faulty tube!