Well…I respect your sense of community and contribution. I wish I had that brand of philanthropic energy. So, thanks very much for what you do!

You know, I don’t have any desire to bash EHX. Actually, the opposite. If they either built a product that was so rock-solid that it never needed attention, or they provided effective product support via some method, I’d like to know about it.

As an aside, I’d like to take advantage of your good nature here. Sorry about that. And I hope that you don’t feel that I’m trying to lead you down the path of revolt towards, or detriment to, EHX. I’d just like to know if, from your long-time observations, there are particular EHX products that are more faulty than others. On the flip-side, do you see particularly happy customers about particular products? Info and stats of this kind would be really interesting and helpful.

Not to push. And thanks, whether you can speak to this, or not.

Electro-meix, I apologize for the sarcasm. Your post appeared to me at the same time, and just after I read Cryabetes’, so the statement felt more like “I don’t know what planet you live on, but…” However, on re-reading the post, I see that your comment wasn’t a pointed one.

Thanks for leaving this thread open. I think in its own way it is constructive. At least, for those concerned or interested in the nature of EHX tech support, and hopefully as feedback to EHX, if they ever read their own forum.

I didn’t come here to flame anyone or anything. It was just an attempt to get some support from EHX for my new, and malfunctioning, Micro POG. I put the concept of “troubleshooting” out there because typically tech-support people will have a few tricks that can be performed by the user, to isolate a problem, which will sometimes help you avoid the expense, hassle and inconvenience of returning or exchanging a product. In any case, that was my hope, as well as obligation regarding the return policy of the store from which I bought the pedal.

Obviously, given the limitations, it’s clear that returning the POG to the store is the way to go. But I seriously doubt that I’ll exchange it for another one. Rather, I’ll take a store credit. If I can’t have some reasonable confidence in the equipment that I use, and depend on, then I’ll have to look elsewhere. As you probably know, performing is enough of a psychological challenge without some nagging doubt in the back of your mind about a poorly-understood, and suspect, link in your signal chain.

P.S., I just found the EHX company Contact info buried within their Community menu–which makes no sense to me, anyway. I’ve sent them an email suggesting that they put a Support menu item at the top level of their Web page, and put this info there.

Thanks guys. Yes, I suspected that. I looked this forum over before joining and saw a lot of unanswered requests for information and help. I believe that a “community” (as EHX has labeled it) is not a substitute for true technical-support. I hope EHX recognizes the error in their approach. Money saved on having a qualified EHX employee run down the answers to tech-support requests, is penny-wise, and pound foolish. And it will come up to bite them, eventually.

In any case, the terms of the store that I purchased the POG requires that the customer first contact the manufacturer, before they’ll take any action on a return. So, I had to give it a try.

I hope EHX is reading this when I ask: Does anyone know of a comparable harmonizer from another company, in the same form factor as the Micro, that’s produced by a company that actually values its customers and stands behind its products?

I chose the Micro POG because of its ability to produce a somewhat passable 12-string sound (even though, I still find it to be a bit synthetic) for acoustic-guitar amplification. And one that isn’t a board hog. The special AC adapter is inconvenient, but tolerable.

Again, any suggestions would be very much appreciated. Anybody A/Bed the POG and Digitech HarmonyMan, and have any observations on the differences?

And a special thanks to briggle900 and electro-melx for setting my expectations on getting any support from EHX via this forum.