I have the exact issue with my VOICE BOX, but I have called New Sensor/ EHX 7 times and sent 2 emails (over 2 weeks). I missed a return phone call from Rik and since then have had no success getting a response from him.., I finally got Greg on the phone who told me that Rik is the only one in the Customer Service Department that can get me an “RA Number” so that I can ship the pedal to them for repair. I tried emailing Rik, but have still had no response. Does anyone know how I can get a replacement “MODE” knob and do the repair myself. I am going to end up buying a new pedal from Guitar Center with money I don’t-really-have and hoping to get my broken pedal repaired within 30 days so that I can try to take advantage of Guitar Center’s return policy for a refund.

Can someone tell me what the part is exactly for the MODE / PRESET knob on the VOICE BOX pedal, and (possibly) where to get one?

I’ve Googled the shit out of this looking for an answer.