Thanks for all the replies. So the consensus would imply that the cut out is normal, I’d be much happier if that had actually been expressed somewhere in the product documentation. Also it wasn’t mentioned in any of the video reviews/guides that I watched prior to purchasing the pedal.

You’d think that something like this would be worth mentioning, especially since not every buyer will have intimate knowledge of this type of effect, “normal” operation notwithstanding.

I can confirm this is also a problem with the Bass Microsynth EXO. I tweaked the gain trim for a couple of hours last night and manage to improve 3 seconds of sustain before cut off to about 7 seconds, but it still sounds really unnatural when it happens. I can get better sustain if I increase the gain trim but any more than it’s current position and the wet signal is just too much louder than the bypassed signal to accept the trade off for sustain.

I think it is lazy and lame for EHX to say this is a known issue and advise us to put a compressor before it, I fail to understand why two pedals are required to make one pedal function correctly. The main bone of contention is the fact that this is not documented very well in the included documentation, presumably if it is a known issue they could have taken the time to mention it there.

I supposed mine was faulty because to me the cut off is unacceptable, but now it seems I’ll either have to live with it or find a better alternative.