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Viewing 6 posts - 1 through 6 (of 6 total)
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  • December 25, 2011 at 6:03 am in reply to: Need help with my Big Muff #116602
    Sbkaplan
    Member

    I sent a message to info@newsensor.com and explained to them what I needed and they sent me the instructions. It was $25 and they sent me a Repair Authorization # as well. The person who helped me was named Rik and he was very responsive.

    Good luck and let me know here if you were successful

    December 21, 2011 at 4:02 pm in reply to: Need help with my Big Muff #116568
    Sbkaplan
    Member

    EH just fixed my Q-Tron for a $25 fee, just FYI

    Might be easier to send it in than to mess with it and maybe not get it right.

    December 8, 2011 at 3:25 am in reply to: Replacement Switch for my Q-tron #116470
    Sbkaplan
    Member

    Thanks for the suggestion. That actually would have been by next step to lengthen the wires.

    However customer service got in touch with me today and said to send in the pedal and $25 and they will fix the pedal if they can. I am sure they will be able to so for that amount of money I’d rather have the pros do it.

    SO it is already on the way to them.

    Can’t wait to get it back.

    December 6, 2011 at 2:42 pm in reply to: Replacement Switch for my Q-tron #116461
    Sbkaplan
    Member

    Left 2 messages with customer support number and sent email. No response to any attempted contact.

    Any suggestions?

    Thank you

    December 1, 2011 at 7:19 am in reply to: Replacement Switch for my Q-tron #116433
    Sbkaplan
    Member

    Okay I received the new switch and tried to solder it. However the old wires did not have enough slack to go back to the original location. What number or email do I contact to find out if EH can do this for me and at what expense? Thank you

    I am looking forward to getting my Q-Tron back, been without it for too long

    November 7, 2011 at 7:14 pm in reply to: Replacement Switch for my Q-tron #116284
    Sbkaplan
    Member

    Thank you very Much. I have already ordered the piece.

    DO you have a list of service centers/repair centers for pedals also?

    Muchas

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Viewing 6 posts - 1 through 6 (of 6 total)