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  • June 9, 2020 at 4:47 pm in reply to: Oceans 12 Tails volume issue #126165
    Jonathan (EHX Staff)
    Member

    Hi Viktor, sorry you’re experiencing these issues again.

    Please directly email info@ehx.com so we can better assist you. Put “Oceans 12 Tails Volume Issue” as the subject line, and just put the link to this forum thread in the email body so we can get it sent to the right place.

    May 26, 2020 at 7:37 pm in reply to: Oceans 12 Tails volume issue #126115
    Jonathan (EHX Staff)
    Member

    Hi Viktor,

    Thanks for reaching out! It sounds like this may be a faulty unit. Feel free to reach out to info@ehx.com and we can try to set up an exchange/repair. In the email, please describe the issue like you’ve done here so we can properly file it and investigate. Sorry for the inconvenience.

    -Jonathan

    May 21, 2020 at 2:51 pm in reply to: Oceans 12 – infinite feature #126093
    Jonathan (EHX Staff)
    Member

    Hi experim3ntal, I’m one of the engineers behind the pedal. Sorry to hear it’s not working as expected. I’d be happy to help you troubleshoot this over the phone. Can you reach out to me at jonathan@ehx.com and we’ll coordinate a call? Thanks!

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