Hi mortad! I had the same problem 2 years ago…still haven’t found the solution, man….this is so annoying.

check: https://www.ehx.com/forums/viewthread/2635/

after that, I bought the microsynth slider from newsensor’s website but obviously it didn’t work…it was a plastic bigger slider.

Then…a few months later I found another user with the same problem who posted on this forum, like you and me…

https://www.ehx.com/forums/viewthread/2390/

Then A few months after there was another post here (which has disappeared) where another user with the same problem contacted the European tech support in Germany:

http://www.musikhof.eu

at info@musikhof.de

and he managed to buy the replacements for his broken sliders. I contacted them twice with months between both emails…the first one they were asking me for 30€ to send it to Spain…the second time it was 50€ for the same thing. considering the alpha sliders are sh** quality and considering we are not stupid it’s easy to know that this pot is costing them at most 2€ and come on…shipping costs for an envelope with one or two faders from Germany to Spain are not more than 10€…it looks like an amazing business to me to get a 40€ benefit from the sale of two sliders, isn’t it?

I send the last email saying that I thought it was and abusive price…with CC to info@ehx.com …but got no answer from anywhere.

Now…I’m as lost as you are…I keep checking online every once in a while just to see if there’s news regarding this issue but…nothing.

I just contacted newsensor to see if I can get an answer. I can’t believe the only option is to expend 100€ sending the pedal to repair to the EH support service.

I would appreciate some response from the EH team regarding this problem…it’s not just one person who’s having the same problem…we’re a bunch of users with the same issue and no solution.

You won’t get any clue here…Same thing happened to me a few months ago and i tried to get the replacements….NOWHERE!!! I ended up buying a fader that didn’t work…mine are still broken.