I got response from my emails yesterday this was the response;

“We are going to look into this problem now, we are just becoming aware of it.”

So who knows what we’ll have to do. Whether there’ll be a recall or if we’ll need to send them back to ehx to be repaired.

What was weird though was i called the shop i bought the pedal from and the dude seemed fairly sure that the pedal wasn’t actually meant to save presets so who knows how long the problem has been going on for.
Oh well just thought i’d let you all know.