Forum Replies Created
-
Quote:man what is the point of being open until 6EST if everyone but the receptionist takes off at 5EST anyway?
Quote:Quote:Quote:So what is the point of having a help/technical questions section at all? It seems like all that goes on here is customers complaining that this isn’t tech support, and moderators complaining that they’re not paid to be tech support. If we’re not allowed to ask questions about the technical aspects of EH pedals here, what exactly is supposed to go on?Our ‘job’ as admin is to keep the forum spam free, moderate any inappropriate content and keep the forum chugging along for it’s users (including ourselves). It is not our job to answer any questions about anything, we do help when we can, just like any other forum member would.
I wish there were a member of EHX tech support logged in at all times to answer questions here but there isn’t…. and if a forum member (admin or otherwise) can’t help you will told to contact EHX, that’s not always the ideal solution but it’s the only one we have to offer. I don’t like that fact anymore than you do, but there’s nothing we can do about it.
It’s not that we are moaning about not being paid to be tech support, we aren’t tech support.. most of us are just musicians and effects users with little technical knowledge especially on new products that most of us don’t even own. You can ask whatever technical questions you like here and sometimes another member may be able to answer, but that’s as far as it goes. If you don’t like the answer you get that’s kinda tough, it’s an open forum not EHX tech support.
But you have to get why this can be a problem. I don’t envy you your job, and I get that you guys aren’t techies, but it seems like the postings here get one of three responses:
a) That question is too easy, do your own research, you’re an idiot. (see above).
b) That question is too hard, contact EH, we can’t possibly help, you’re an idiot.
c) No response at all, which is arguably worse.
My point is that this is the first hit when you google “electro-harmonix technical support”, so acting indignant when people come here expecting technical support won’t hold water, and makes for really bad customer relations.
I don’t want to sound totally negative here, I love these forums, learning about the things people are using the pedals for, pedalboard pics, etc. But, lurking in this corner of the forum makes it clear that this is the last place anyone should go if they expect Help/Technical Questions, and the 1st place they should go if they want to be insulted (and really, I can get insulted online in lots of places…).
…. of course I get it and like I said I don’t like it anymore than anyone else. I noticed there were 2 members of EHX staff logged in earlier, did they answer any questions? no, they didn’t. We are as frustrated as you about that… I’m not going to say that I think people should expect to be insulted but you have to understand our frustrations too. If we didn’t answer nobody would, I’m getting pretty sick of telling people to contact ehx myself, I come here for fun, to chat about effects and to enjoy it, not to keep telling people what power supply to use… and even worse people expecting me to know and tell them… I don’t know off hand usually so I have to visit the New Sensor website or Hotrox or whatever to find out myself, then come back here and tell them!
When this forum was set up, I think we all expected EHX staff to be more active but for whatever reason they aren’t.
Quote:My point is that this is the first hit when you google “electro-harmonix technical support”, so acting indignant when people come here expecting technical support won’t hold water, and makes for really bad customer relations.That’s a matter you need to take up with EHX, Forum members and Volunteer Admin are not “electro-harmonix technical support” or “EHX customer relations personel” whatever google might say!! …. contact EHX, try their email.
There’s one on ebay right now, so we should find out the answer to ‘what’s it worth’ soon.
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=260683085572&ssPageName=STRK:MEWAX:IT
I might have a bid myself, but I suspect it will go way over what I want to pay.
