My experience with getting my 2880 Looper repaired has been a nightmare. Electro Harmonix’s customer service has been non existent. I left messages and emails for a week with nor reply, about sending in my 2880 Looper for repair. My 2880 just randomlly stopped working and also suffered from the non working factory USB issue. I was starting to think the company had gone out of business. Finally I got a hold of the operator, I called her back enough times to the point where I felt that I was harassing her. She eventually got me connected to someone who got me a RA# and told me the turn around time would be about two weeks, and it be back in my hands. It’s now been a month and a half, I have been leaving messages and sending emails, and I still have no idea what’s going on with my 2880 Looper. This makes me never want to buy from EHX again, as the pedals like the 2880, HOG, Memory Man, etc are sensitive to shock and trying to get one repaired is harder than passing a new law through congress. Needless to say the 2880 has been pulled from my live set, and all of my future EHX purchase will be heavily thought out before hand.