I agree, hopefully reverb will be receptive and supportive when I tell them all this and I’ll get my money back. I’ll keep you posted even though I understand there is not much EHX can do in a situation like this.

Many thanks to all who have responded so far!

Indeed the pedal looks worn from repeated use, the seller claims they are an EHX dealer but I checked online and they don’t come up under “Dealer Locator” on the website, and although they claim the warranty is guaranteed I doubt this is true for a used product.

I did send a message to EHX customer support asking if this is an authorized dealer, the full address is:

Eclectic Sounds
8805 N Delaware Ave
Portland, OR 97217-6907

Funny thing is, if you look up this address on Google (and look the actual picture) it is not a store it’s just a plain home in a residential area. So, for all I know, I might be dealing with someone selling used equipment from his mama’s basement.

As far as the YouTube video with the different settings, thanks for finding this, it shows exactly what I said: With the gain knob past halfway the unit on YT starts distorting gracefully with a pleasant sound all the way to 100%.

Mine starts distorting too much after 60% and is basically unusable if you turn it all the way up.

Btw, here’s some pictures:

https://photos.app.goo.gl/euiiJQHk9522TbNG7

Does this look “mint” and a “new unit” to you? Also what can you tell me from the serial numer (202110098283). This is definitely NOT a “new unit”.

Also, do you think EHX will honor the warranty if the product was not purchased new?!

Thanks!