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cbellcastroParticipantQuote:What is you RA#?
I will pass it along to the right people and they will find out whats up.Quote:My experience with getting my 2880 Looper repaired has been a nightmare. Electro Harmonix’s customer service has been non existent. I left messages and emails for a week with nor reply, about sending in my 2880 Looper for repair. My 2880 just randomlly stopped working and also suffered from the non working factory USB issue. I was starting to think the company had gone out of business. Finally I got a hold of the operator, I called her back enough times to the point where I felt that I was harassing her. She eventually got me connected to someone who got me a RA# and told me the turn around time would be about two weeks, and it be back in my hands. It’s now been a month and a half, I have been leaving messages and sending emails, and I still have no idea what’s going on with my 2880 Looper. This makes me never want to buy from EHX again, as the pedals like the 2880, HOG, Memory Man, etc are sensitive to shock and trying to get one repaired is harder than passing a new law through congress. Needless to say the 2880 has been pulled from my live set, and all of my future EHX purchase will be heavily thought out before hand.Thanks for the offer of help. I appreciate it as I was frustrated… but I have some great news on my end. I missed a call from EHX this morning, and finally got through this afternoon, my 2880 is ready to be mailed out today. I was told that an email was sent out, but I couldn’t find it and don’t really want to go through my spam folder to try and find it. I’m stoked, I realized how much that I really missed my 2880. Apparently the whole 2880 went bad, the engineers replaced one piece at a time, just to have another become non operational. Poor guys had been working on fixing the problems only to end up scraping it and sending out a new one. So to anyone who has trouble getting through to customer support, be diligent, the employees are really nice once you meet their acquaintanceship. Thanks EHX, I look forward to seeing my 2880 soon.
cbellcastroParticipantMy experience with getting my 2880 Looper repaired has been a nightmare. Electro Harmonix’s customer service has been non existent. I left messages and emails for a week with nor reply, about sending in my 2880 Looper for repair. My 2880 just randomlly stopped working and also suffered from the non working factory USB issue. I was starting to think the company had gone out of business. Finally I got a hold of the operator, I called her back enough times to the point where I felt that I was harassing her. She eventually got me connected to someone who got me a RA# and told me the turn around time would be about two weeks, and it be back in my hands. It’s now been a month and a half, I have been leaving messages and sending emails, and I still have no idea what’s going on with my 2880 Looper. This makes me never want to buy from EHX again, as the pedals like the 2880, HOG, Memory Man, etc are sensitive to shock and trying to get one repaired is harder than passing a new law through congress. Needless to say the 2880 has been pulled from my live set, and all of my future EHX purchase will be heavily thought out before hand.
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