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bradwestcottParticipant
Hello EHX,
5:00pm EST, the business week is over here in NY.
The pedals are going back to Sweetwater, you don’t blow off gigging musicians for a week and then do it again
right here on your own forum the day before a show, you have our email, you have our cell phone number, WTFI don’t care how much they cry for these pedals, the expense is not justified in the books if good support doesn’t come with the gear.
You are now out of the loop EHX. Goodbye.
bradwestcottParticipantHi Gerry, I did reach out for support at https://www.ehx.com/support/#Customer-Support, I then got a confirmation back from info@ehx.com Monday morning, it’s Friday afternoon now, we have a gig tomorrow night, the pedals sound great but i just cant get past the fact that i cant make the dry knob do anything on either pedal, it is frustrating call me hard-headed but i wont even put them in my FX loop until i understand what is happening here, is it me?, is it the pedals?, is it a bad production run?, is it the alignment of the planets mocking me? lol
i’m glad it worked out for you, hoping for the same here
bradwestcottParticipantHello EHX,
No, there is nothing from EHX in my spam folder becasue your reply EHX is in my inbox, and I am still waiting for support, Monday morning I submitted a customer support request at https://www.ehx.com/support/#Customer-Support, it’s now Friday afternoon and I feel neither of these pedals are making to the show tomorrow night
This what you sent me….
“Hi Brad,
Thank you for contacting Electro-Harmonix Customer Support. We have received your message and will get in touch with you shortly.
Best regards,
Electro-Harmonix”Please define ‘shortly’ EHX. If I didn’t post on this forum today we still would not be communicating.
You have my email, you also have my phone number, show starts in 32 hours.
bradwestcottParticipantI don’t care how good a pedal sounds, if the dry knob don’t work, and the manufacturer ignores my support request, then I have no use for it. I am not happy with the pedal or EHX support.
Hello EHX, once again….
How do I get the dry knob on the syth9, and the C9 as well, to do anything?, while using the correct adapter that came with these pedals, with output at the effect plug, and wearing headphones, I turned down the effects knob all the way and the dry knob does nothing to the signal, I still hear dry guitar even with the dry knob all the way down, and when the effect knob is brought back up, even all the way, I can still hear the dry signal, again even when the dry knob is turned all the way down, the only way I am able to control the amount of dry signal I am hearing is by turning the effects knob up trying to mask the dry guitar, but even with the effect knob all the way up I’m still hearing some dry guitar coming through.
Another customer of EHX asked this same question and was told to change a DIP switch setting inside the pedal, to me that’s an odd suggestion to make a pedal work as you would expect when you buy it, and from what I am reading online that DIP switch setting has nothing to do with the issue being reported.
I actually ordered the B9 and Bass 9 yesterday morning from Sweetwater, because I was so happy when I initially played with the C9 and synth9, but after playing around with the pedals further and seeing no effect with the dry knob, and seeing other users online, and here at the EHX site, reporting the same issue I had to cancel the order, and will send these pedals back to Sweetwater as well, along with my reviews, If I can’t get some guidance on how to get these dry knobs to act as I expect.
ONE BUSINESS WEEK LATER AND STLL NO REPLY FROM EHX
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