Hi,

Thanks for the response

1. YES
2. already tried but does not complete. see below email to support.
3. already did sent email to info@ehx.com and here was the content:

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Hi,

I got my EHX 22500 looper just now and I think it is defective.

I was reading through the common issues in the EHX forum but could not find answers to the issue I encounter on this pedal.

Here is whats happening:
*I power it ON and all the lights turn on (with the 7-segment display shows “-28-“) and then turns off right away leaving BANK and the 7-segment display ON with whatever loop number.
*The 7-segment display changes number from 00 to 99 as I rotate the MODE knob.
*BANK LED is lit. It blinks when I press the MODE button and changes LED position when I rotate it.
*The four red and 2 yellow buttons turn on/off when pressed.

Now, the moment I press LOOP A or LOOP B foot switches it totally freezes and stays at that until I unplug the power, or if the SD card is inserted it shuts off itself when loop switches are pressed. will require the power to be replugged for it to turn on again.

I tried firmware upgrade already but step 10 from the procedure does not work – (10. Now press and hold the MODE knob for approximately 2 seconds, until you see U displayed. Release the MODE knob.) – I don’t see the U displayed at all.

I hope you can help me.

Sincerely,
Jef
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I have yet to receive a response though.

Thanks very much