thanks for all the help, keep the thread going, hopefully the issue will be addressed, my music store has another one put on order for me so I don’t have to wait if this one is faulty… Thankfully, I need it for gigs!

I am having the same issue and I cannot figure out whats going on, am I saving them wrong? I hold down the white button until all the leds stop flashing, but when I unplug, its back to factory no sets. Can anyone explain, perhaps the issue is in the way I am making the preset?