Home Forums Help/Technical Questions What does it take to get an RA# for an ‘in warranty’ defective stomp box pedal?

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  • #80136
    looppool
    Member

    I’ve been trying for three weeks to get a Return Authorization # for
    my defective Nano Memory Toy stomp box which I have already
    done professional trouble shooting for.

    I’ve written three emails to info@ehx.com
    and I’ve left a telephone message.

    Are you guys just overwhelmed or is it typical
    to ignore multiple requests for in warranty repair?

    I love your pedals, They are incredibly creative and
    I own a bunch of them and want to continue doing business
    with you guys, but being ignored like this is trying.

    In good faith, yours, Rick Walker aka loop.pool
    831-425-8659
    looppool@cruzio.com

    #109102
    dsl1
    Member

    Here is the Customer Service Website:

    http://www.newsensor.com/CutomerServices.aspx

    From New Sensor Website:

    For All Customer Service inquiries please contact Chip “Scooter” Dugan:

    info@sovtek.com

    1-800-633-5477 (US and Canada only) or +1-718-937-8300

    fax: +1-718-937-9111

    Customer Service Hours are Mon-Thurs, 2-5PM EST, or leave a message at any time.

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