Home › Forums › Help/Technical Questions › The strangest glitch renders the Oceans 11 broken on arrival. Pls help

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • October 25, 2018 at 4:22 am #85526
    Jblum
    Member

    At first I thought I would not get anything from my new pedal…I plugged it in and no matter what I touched or knob I turned nothing happened….I couldn’t even shut it off without pulling the plug.I was bummed out so I continued messing/hoping that it’ll come back to life ,maybe witness a miracle or maybe it’s just a late bloomer and needs some time to begin it’s life as a functioning pedal….WHAT I THEN CAME TO REALISE I can’t wrap my head around and I would love any insight (has something similar to what I’m about to say ever happened on any electronic you may have…Here’s what I am dealing with …I realized that no matter what I twist/turn I can’t get the pedal to recognize anything I’m doing like changing parameters (can’t even shut it off)just when I was about to give up ,I stepped on the pedal and it turned on…Here’s what happened … as long as the reverb selection knob never turns to spring or hall(completly counter clockwise =hall ,hall is immediately before spring,they are luckily the first two reverb)is to the right of the spring delay .The first two rever s won’t function regardless,but I can use the other reverb amass long as I stay away from the aforementioned reverbs.ABSOLUTELY PITIFUL TO HAVE SUCH A GLITCH ON A BRAND NEW PEDAL,Obviously nobody tried n tested the pedal at Ehx pre shipping because its literally impossible that the pedal functioned at all because when testing the pedal they begin with hall,spring etc..
    Can someone please explain to me how I may be able to fix this or how it could happen.I lost my receipt and the cruel ppl at my local Sam ash won’t take it back or give me another proof of purchase so I can send it to Ehx to get repaired.I hope this gibberish is even slightly legible and just comprehensive enough to have a vague idea what I was saying.Ty

    October 25, 2018 at 1:39 pm #124439
    EHX STAFF
    Keymaster

    Are you using the EHX power supply??

    October 25, 2018 at 3:41 pm #124440
    gvelasco
    Participant

    First, go here and register your product online:

    Online Product Registration

    You don’t need the receipt to register the product. You just need the serial number which is on the box or inside the pedal, the date when you bought it, and the store where you bought it. EHX keeps track of the serial numbers that they sent to authorized distributors and they will be able to see that you are the original purchaser from an authorized distributor even if you don’t have the receipt. But, you need to register your pedal. If someone does ask you for a receipt, you can use your credit card statement.

    Next, you should always do your initial testing with the supplied adapter. I’ve noticed that lots of the newer digital pedals can be sensitive to exact voltage, amperage, and even ramp up time. They have little computers in there that have to boot up and they need to get to the right power levels in the right amount of time. If you notice that your pedal works with the included power supply but it doesn’t when you plug it into your power supply chain, then it might be because you have too much draw on your power supply chain or some other problem with the chain. In any case, always do your first testing with the supplied adapter. Any time a company provided an adapter and doesn’t provide for internal battery power, that’s a clue that the exact values of the power supply might be important.

    Next, try resetting everything to factory defaults. This is from the manual:

    To erase the secondary knob settings of every reverb and reset both the tap tempo and infinite reverb functionalities of the internal footswitch to the factory default, first unplug the OCEANS 11 from power. Press and hold both the MODE button and the footswitch. Then, while holding both, plug power back in to the OCEANS 11. The LED will cycle through red, orange and green to indicate that the OCEANS 11 has been restored to factory default secondary knob settings, infinite reverb settings, and tap tempo settings.

    If this works, let us know here in the forum so that it will help someone else in the future.

    If none of this works, and Sam Ash won’t help you out (shame on them), then AFTER YOU HAVE REGISTERED YOUR PRODUCT, send a note to info@ehx.com and tell them what’s wrong.

    October 25, 2018 at 4:35 pm #124443
    EHX STAFF
    Keymaster

    It sounds like a different power supply is being used. The description sounds like its being used with a 100ma supply which is to low and will cause the same problems.

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.