Home › Forums › Help/Technical Questions › So tri Parallel mixer… does not work
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September 17, 2020 at 2:24 am #86427SironionmageMember
so about a month ago i bought the tri Parallel mixer from prymaxe off their reverb store .. and after about a month I got it in the mail. I was excited to try but got busy .. anyways when the time came a few weeks later I set it up to see what it could do.. and to my surprise nothing happened. No signal through , just crackling when i used the dry and master volume knobs that’s it. I thought must be the cables or guitar or amp… nope tried all those but nothing changed. So I messaged prymaxe and they told me to contact EHX so I’m hoping that someone can help me out here. I already emailed EHX through one of their accounts but hoping that it was the one it needed to go to.
Well heres a link of what the what pedal does in a short video
https://drive.google.com/file/d/1J_oXYsD4JHNiuzRvwwfJYPIKWDn_dhEi/view?usp=drivesdk
Thanks for anything or help that anyone can give me
September 17, 2020 at 12:11 pm #126432Ned FlandersModeratorQuote:so about a month ago i bought the tri Parallel mixer from prymaxe off their reverb store .. and after about a month I got it in the mail. I was excited to try but got busy .. anyways when the time came a few weeks later I set it up to see what it could do.. and to my surprise nothing happened. No signal through , just crackling when i used the dry and master volume knobs that’s it. I thought must be the cables or guitar or amp… nope tried all those but nothing changed. So I messaged prymaxe and they told me to contact EHX so I’m hoping that someone can help me out here. I already emailed EHX through one of their accounts but hoping that it was the one it needed to go to.Well heres a link of what the what pedal does in a short video
https://drive.google.com/file/d/1J_oXYsD4JHNiuzRvwwfJYPIKWDn_dhEi/view?usp=drivesdk
Thanks for anything or help that anyone can give me
Ehh, I’m so sick of retailers denying any responsibility for their goods after the sale. They immediately push the problem off to someone else. They sold you a faulty product so they should immediately replace it and deal with EHX themselves. After all, they don’t need to use the product immediately whereas the Musician/consumer does. The consumer is treated like trash these days; I experience it myself.
It’s just another sign of the times; money is king and greed rules many men’s hearts.
I would try to get another from them…and I would tell them they have a responsibility to their customers, if they flat out refuse then tell EHX and claim warranty for a replacement.
This simply isn’t good enough!
September 17, 2020 at 12:36 pm #126433SironionmageMemberYea its pretty much Bullshit .. im about to email them again because you are right I shouldn’t have to deal with ehx when they sold me the product in the first place.
September 18, 2020 at 5:59 pm #126446EHX STAFFKeymasterSorry!
please contact the techs at
info@ehx.comM-F 9-5pm NYC time
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