Home › Forums › Help/Technical Questions › POG2 – Not Saving Presets

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    Posts
  • December 1, 2014 at 2:32 pm #120412
    jorado
    Participant
    Quote:
    Hi Johan,

    Yes, just send it to me with your return address and I’ll update the firmware and mail it back to Sweden.

    Cheers,

    John Williams
    EHUK

    Thanks for your superior service John! The POG2 is working perfectly now.

    Cheers,

    Johan

    May 19, 2016 at 8:08 pm #121529
    Jeje
    Member

    Hi JohnWilliams@EHXUK !

    Is it still possible ti send you one POG2, in order to update the firmware ?

    Mine can not save the preset neither…

    If yes, could you send me the procedure (adress,…) ?

    Thanks in advance !

    Jérémy

    May 20, 2016 at 11:52 am #121530
    JohnWilliams@EHXUK
    Member

    Yes absolutely.

    The address is

    Electro Harmonix UK Ltd
    13 Cwmdonkin Terrace
    Swansea
    SA2 0RQ
    UK

    Tel 01792 473258

    Thanks,
    John Williams, EHXUK

    May 24, 2016 at 6:43 am #121553
    Jeje
    Member

    thanks a lot, I’ll do that !

    October 21, 2016 at 6:53 pm #122162
    Brejna
    Participant
    Quote:
    Yes absolutely.

    The address is

    Electro Harmonix UK Ltd
    13 Cwmdonkin Terrace
    Swansea
    SA2 0RQ
    UK

    Tel 01792 473258

    Thanks,
    John Williams, EHXUK

    Hi John, I am having same problem for a long time, are you still offering firmware update?

    Cheers
    Brane (Bosnia&Herzegovina;)

    October 21, 2016 at 8:09 pm #122163
    EHX STAFF
    Keymaster

    Please write UK service:

    ElectroHarmonixUK@Virginmedia.com

    January 10, 2017 at 8:21 pm #122500
    Jeje
    Member

    Hi !

    Is it still possible to send you my POG 2 ?

    I wrote an email to ElectroHarmonixUK@Virginmedia.com, but had no response.

    Thanks in advance !

    January 10, 2017 at 11:01 pm #122502
    EHX STAFF
    Keymaster

    Service
    info@ehx.com

    9-5 M-F NYC time

    UK
    ElectroHarmonixUK@Virginmedia.com

    January 11, 2017 at 1:09 pm #122503
    Jeje
    Member

    Ok thanks, I will write to this adress !

    Bye,

    jérémy

    December 1, 2018 at 12:09 am #124597
    bmehnert
    Participant

    Hello,

    I just noticed that my POG is also showing the same issue (not keeping the saved presets after power off). Can I still send it in? I own it for years now but using it for the first time with the presets and just noticed that they are not working.

    Kind regards,
    Bernd

    December 1, 2018 at 2:47 pm #124598
    EHX STAFF
    Keymaster

    Sorry yes please contact service on Monday at
    info@ehx.com M-F 9-5pm NYC time
    They can fix it fast!

    December 7, 2018 at 12:46 pm #124618
    bmehnert
    Participant

    Hi thank you for your quick reply. I actually emailed them on the same day but have not got any reply yet. I am actually from Germany, is there any European-based Support that I can contact regarding the issue?

    Kind regards,
    Bernd

    December 7, 2018 at 2:23 pm #124619
    EHX STAFF
    Keymaster
    Quote:
    Hi thank you for your quick reply. I actually emailed them on the same day but have not got any reply yet. I am actually from Germany, is there any European-based Support that I can contact regarding the issue?

    Kind regards,
    Bernd

    Sorry!
    I checked with service and they do not have a recent email from you.
    They said:

    I did a search for the name Bernd, and only found that he wrote to us from Germany in September. I did reply to that email with John Williams, and Musik Elektronik’s information regarding getting one of his pedals repaired, where he promptly wrote back telling me that was very disappointing and he was throwing his pedal in the trash.
    Please let me know if there was a different user names Bernd I should have been looking for. Thanks!!

    If that is not you I can get you the extra contact info.
    again sorry.

    December 7, 2018 at 3:06 pm #124620
    bmehnert
    Participant

    Thank you for your reply.
    Well, this must have been a different Bernd obviously. I still have my pedal and I do not intend to throw it into the trash. Anyways, I am still asking for your support. I did sent an email to info@ehx.com on 03.12.2018 at 10:14am and it was successfully sent from my email account. It was stating all the details. I have just sent it again. Please reply.
    Thank you,
    Bernd

    December 7, 2018 at 5:09 pm #124621
    EHX STAFF
    Keymaster

    Stand by I will get help.

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