Home › Forums › Help/Technical Questions › POG2 – Not Saving Presets

Viewing 15 posts - 46 through 60 (of 76 total)
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    Posts
  • December 10, 2010 at 8:19 pm #113008
    KartoonHead
    Member

    I don’t think this will be a problem anymore, my POG2 came today, brand new, and it doesn’t suffer from this defect. It seems EHX have managed to stamp it out!

    Good times :)

    December 30, 2010 at 1:07 am #113414
    Cosmogang
    Participant

    I spoke on the phone with an EHX representative today. He was very kind and he emailed me prepaid UPS shipping form to ship my POG 2 back to NY and have it fixed for free.

    Nice Job.

    January 2, 2011 at 12:22 am #113450
    FluffChop
    Member
    Quote:
    No Pog for me, its the HarmonyMan.

    Last Post for me here in this forum. This particular forum topic “Help/Technical Questions” serves no purpose, they basically rely on volunteer help and offer no over-sight for advice given. Not a good way to run a Company sponsored forum.

    Yeah sure blah blah rant rant….

    I’ve owned the Harmony Man, the Pitch Factor, Boss PS-5, Micro POG, POG2. The Harmony Man is NO POG!!!

    May 5, 2012 at 9:53 pm #117486
    pr_simon
    Member

    Hi there,
    I’m reviving this thread because I happen to be having the same problem with the POG2 not saving presets.
    I bought it 2 years ago and I’ve been too lazy to try and have the issue addressed right away, I would just manually change settings every time :)

    After reading it all it seems there was a whole batch of faulty items and i’m surprised and disappointed that EHX wouldn’t do anything about it spontaneously, all the more so as it is one of their more pricey units…

    Anyway although it’s unfair that I should pay anything at all for a faulty item, even now the warranty is long since over, I’d like to try and have it repaired anyway, even if it cost me.
    I was wondering what would be the best procedure, considering I live in France and bought it online from a UK store, and considering the memory part obviously has to be provided by EHX.
    Do they deal with local repair shops or do they have exclusive licensed repair services for their products somewhere in Europe for example ?

    Hope someone here will have an idea !

    Thanks

    May 10, 2012 at 11:11 am #117526
    JohnWilliams@EHXUK
    Member

    PR_Simon

    EHX now has an office in the UK. If you send the POG2 to the following address, I will update the firmware and return it to you free of charge. It will then save its presets. This applies to anyone else in Europe having the same problem.

    Electro Harmonix UK Ltd
    13 Cwmdonkin Terrace
    Swansea
    SA2 0RQ
    UK

    Thanks,
    John Williams
    EH UK

    May 15, 2012 at 9:51 am #117556
    pr_simon
    Member

    Well thank you very much for a prompt and satisfying reply !
    I will try and send it to you within a few days then.

    Cheers

    Jeremie

    January 11, 2013 at 3:36 pm #118638
    Maban
    Member

    Hi

    I’m just wondering if that offer still applies. I’m in the same situation as pr_simon with a Pog 2 that wont save the memory presets. Should i just send the pog 2 to that office in UK, and youñ¸ll repair it?

    January 11, 2013 at 3:45 pm #118639
    pr_simon
    Member

    Hi,
    I don’t know if it still does but I forgot to testify at the time :

    I must thank and congratulate Mr Williams here, as he did settle the issue within about a week after I sent the POG 2 and then indeed sent it back at no extra charge.
    It was a very pleasant surprise, as I would have expected a much slower, opaque and complicated process to obtain anything from such a (seemingly) big company.

    January 11, 2013 at 4:50 pm #118640
    JohnWilliams@EHXUK
    Member

    Yes, this still applies to anyone having a POG2 not saving presets in Europe.
    Please send them to the EH UK office as in the above previous post.

    Thanks,
    John Williams
    Electro-Harmonix UK LTD

    July 29, 2014 at 5:21 pm #120135
    adamthom
    Participant

    Hi

    Is this repair still available in the Uk?just want to know as quite a bit of time has lapsed since the last post

    thanks

    July 29, 2014 at 6:01 pm #120136
    JohnWilliams@EHXUK
    Member
    Quote:
    Hi

    Is this repair still available in the Uk?just want to know as quite a bit of time has lapsed since the last post

    thanks

    Yes it is. Just send it to me at EHX UK in sunny Swansea.

    I’ll update the firmware and return it free of charge.

    Feel free to let NY know just how awesome my service is :-)

    Cheers,
    John Williams – Manager EHX UK

    August 21, 2014 at 9:45 am #120176
    adamthom
    Participant

    Hi johnwilliams@ehxuk

    I recently sent my pog2 for a firmware update to you, just looking for confirmation that it was received as it’s been over a week. If there is any information please contact me via email. Thank you in advance
    Adam
    adam-thom@hotmail.Co.uk

    August 21, 2014 at 7:00 pm #120179
    JohnWilliams@EHXUK
    Member
    Quote:
    Hi johnwilliams@ehxuk

    I recently sent my pog2 for a firmware update to you, just looking for confirmation that it was received as it’s been over a week. If there is any information please contact me via email. Thank you in advance
    Adam
    adam-thom@hotmail.Co.uk

    Adam – Sorry about the delay. I was called away on a family emergency. I will update your firmware tomorrow and get it back to you as soon as I can.

    Cheers,
    John Williams EHUK

    October 28, 2014 at 2:28 pm #120336
    jorado
    Participant
    Quote:
    Yes, this still applies to anyone having a POG2 not saving presets in Europe.
    Please send them to the EH UK office as in the above previous post.

    Thanks,
    John Williams
    Electro-Harmonix UK LTD

    Hi John!

    I’m another EHX customer who experience the preset problem with the POG2, and I hope your awesome customer service is still up and running?

    Do i just send the POG2 in a box with my returning address?

    Thanks in beforehand
    Johan, Sweden

    October 28, 2014 at 4:13 pm #120337
    JohnWilliams@EHXUK
    Member

    Hi Johan,

    Yes, just send it to me with your return address and I’ll update the firmware and mail it back to Sweden.

    Cheers,

    John Williams
    EHUK

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