Home Forums Help/Technical Questions POG2 LOOP ISSUE

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  • #83275
    briggle900
    Participant

    [strong]Great pedal, love it, one issue….. strange one too![/strong] [strong]It will not work in a loop![/strong]

    If I go from my guitar to the POG2 then to Amp, all works well, however, if I put it in a loop, from my Pigtronix Keymaster in loop one or two, very little volume, 50% less or more. Now, if I put in my Ring Thing in the same loop, no issues or with any other pedal I have, all work well, great volume. However as soon as the POG2 is inserted into the loop, the volume drop occurs and like I said, not a small drop, a huge drop in Volume! So it seems to be the POG2 is the issue. Any Ideas, anyone?

    Unless I am missing something in my testing… if all other pedals work in the loop, even the EHX ring thing which shares the same ohm input and output ratings, why does the POG2 fail, yet if I run it by itself, it works just fine??? (Maybe a little volume loss but with the dry output set to maximum, I get a slight boost.

    Using the same cables for the loop and individual testing. That rules out cables.

    [strong]Just to add, With the POG2 in the loop, and pressing bypass on the POG2…SAME ISSUE, volume is more than 50% less than if removed from the loop entirely.[/strong]

    #119585
    briggle900
    Participant

    Found the issue, and you are going to love this one….. [strong]IT WAS[/strong] a cable…HOWEVER…its a specific brand of cable..Planet Waves 3 foot cables. All my other devices and pedals work with these cables, except the POG2…..Now figure that one out!!!! It seems to be making a partial connection…. what the heck???? Do you know how frustrating this was???

    So, if all my other pedals including other EHX pedals work with these cables, …. Do I have a defective POG2, more specifically, are the input or output jacks bad????

    In comparing the jacks of the Planet Waves cables to the other ones, I can see no difference in total length, however on the sleeve length for the Planet Waves I am getting 20.5mm while the cables that work the sleeve is exactly 21mm. Could that be it???

    Anyway, this pedal was the only one the store had and it was the Demo unit. Could be the jacks were plugged in so long that they are slightly deformed from standard. I don’t know.

    Having fun in electronics and electron flow……….NOT!

    Brad

    #119591
    briggle900
    Participant

    Just a follow up. I always like to let everyone on the forums know the final outcome of any issue.

    EHX support answered my email, and agreed it is the cable sleeve length causing the issue. They are sending me metal washers to replace the existing plastic ones on the input and output jacks to solve the issue. This should let the POG2 work with all cables.

    [strong]Now that is customer service! [/strong]

    Brad

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