Home Forums Help/Technical Questions Help identifying the problem on a Cathedral

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  • #86275
    Pabloantxon
    Member

    Hi,
    Three days ago I bought a used EHX Cathedral from a guy on facebook.
    The pedal came today and it doesn´t sound good.
    Here is a video I made to show it to the guy that sold it to me:

    Video of busted Cathedral

    So far the seller doesn´t seem to be considering taking responsibility of having sent a broken pedal.
    He says I should use a DI box for using line level signals. I´ve read many people on the internet saying they connect their synths directly to the pedal without any problem.
    I´ve also tried connecting other stuff to it and with different levels, always with the same result.
    I´m going to try to get my money back, but seeing the things the seller says it I see that is going to be difficult. (For example, he told me to show him a video of a synth going through this pedal, and when I sent him this video he said “oh yeah, that one is the Cathedral MKII” <<<--- WHAT??? ).
    So, what I was saying, I´m probably going to be stuck with it since the police is not going to do anything about a 120€ fraud. So I came here to ask, has anyone seen this problem before? Is it easily fixable at some EHX service center?

    BTW, the power supply I´m using is the one that came with the pedal, it is an EHX EU9.6DC-200, 9.6V – 200mA

    #126097
    EHX STAFF
    Keymaster

    The pedal is broken from what I see.
    Send it back or contact service at

    info@ehx.com

    #126098
    EHX STAFF
    Keymaster

    Make sure you have the ins and out correct..
    Cant tell your cables have plastic on one end and metal on the other…

    #126100
    Pabloantxon
    Member

    Thanks! I´ll contact support, since the seller has decided to block me on all the ways of contact we had and it is way out of warranty.

    #126101
    Pabloantxon
    Member

    Yes, cables are connected correctly. I made that one with the TS jacks I had a the time :)

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