Home › Forums › Help/Technical Questions › Guitar Microsynth broken potentiometer

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  • April 15, 2010 at 9:50 pm #80183
    apples+oranjes
    Participant

    Hi!
    I bought my microsynth about 6 month ago. Bought it from authorized dealer in Moscow, Russia.
    For some time everything was fine but then a started to leave it in my studio, on the floor on my pedalbord and eventually someone stomped on it and broke one potentiometer(Stop Freq.)
    I went to the authorized service of the dealer and they refused to take my pedal though it’s still on the warranty. What should I do now?? I don’t want to buy another one, it’s expensive for me. Maybe I can get this potentiometer somewhere and replace it??
    Thanks in advance!

    April 15, 2010 at 9:53 pm #109398
    The EH Man
    Moderator

    I’d imagine a broken pot is not covered by warranty since that’s seen as “user abuse”. If you email them at info@ehx.com they may be able to send you a replacement.

    April 15, 2010 at 10:00 pm #109399
    apples+oranjes
    Participant

    Thank you for such a quick respond! I’m aware of that this is not covered by warranty. But didn’t they(authorized service) should to do that? I’m ready to pay for the repair, but they still don’t want to do anything(service in Russia).

    April 15, 2010 at 10:02 pm #109400
    The EH Man
    Moderator

    They can’t set up authorized service centers everywhere. If you get the part you shouldn’t have any trouble finding a tech to fix it.

    April 15, 2010 at 10:09 pm #109401
    apples+oranjes
    Participant

    No no no, I’m not blaming EHX for not having an authorized service here in Moscow, I’m just pissed off with the service of the dealer.
    Are You sure if I wrote to info@ehx.com about my problem they will send me the part I need?

    April 15, 2010 at 10:11 pm #109402
    The EH Man
    Moderator

    I can’t guarantee it but they’re usually pretty good about these things.

    April 15, 2010 at 10:12 pm #109403
    apples+oranjes
    Participant

    Thank you for the help!
    I wrote the letter already :)

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