Home › Forums › Help/Technical Questions › EHX FREEZE literally “froze”

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  • December 7, 2010 at 2:07 pm #81079
    kevinrcam
    Member

    i recently purchased a new Freeze along with 5 other new EHX products, which was awesome for the hour or so i experimented with it, then it completely died.
    theres still a dry signal going through it but the light will not go on and thus the “freeze” function doesnt happen, so its just sitting there like a connecter between pedals, its not a power issue as the rest of my pedalboard is working

    thoughts/ hints/ help? i was really into it!
    thanks!!

    December 7, 2010 at 2:11 pm #112949
    The EH Man
    Moderator

    Are you powering it with it’s own adapter or on a chain with other effects?

    December 7, 2010 at 2:14 pm #112950
    kevinrcam
    Member

    i was chaining, then when i noticed it was the only one out of 12 stompbox’s in my setup which wasn’t responding i took it out and tried it on its own every way possible. it WAS working for the first hour though, just no longer. was not moved in transit or anything, was literally brand new out of the box

    December 7, 2010 at 2:16 pm #112951
    The EH Man
    Moderator

    I’d take it back and exchange for a new one.

    December 7, 2010 at 2:23 pm #112952
    kevinrcam
    Member

    failing that (because i bought it interstate) any other ideas?

    December 7, 2010 at 3:39 pm #112955
    The EH Man
    Moderator
    Quote:
    failing that (because i bought it interstate) any other ideas?

    Send it to EHX for repair/exchange.

    December 7, 2010 at 4:04 pm #112957
    bill ruppert
    Participant

    Sorry to hear that!
    Contact the customer service rep, Chip Scooter, via phone
    ((718) 937-8300) for a Return Authorization number.
    Or you can email info@ehx.com for info.

    Chip is great.

    Quote:
    i recently purchased a new Freeze along with 5 other new EHX products, which was awesome for the hour or so i experimented with it, then it completely died.
    theres still a dry signal going through it but the light will not go on and thus the “freeze” function doesnt happen, so its just sitting there like a connecter between pedals, its not a power issue as the rest of my pedalboard is working

    thoughts/ hints/ help? i was really into it!
    thanks!!

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