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  • July 29, 2009 at 6:39 pm #78680
    brianthewalrus
    Participant

    So I sent in my Deluxe Memory Man for repair and I just got it back today. Wow, not only did they repair it for me but they replaced the on/off and chorus/vibrato switch too! That was a nice touch. Also, I think EHX calibrated my DMM for me because it sounds BETTER than before! Really top notch work and service, I am INCREDIBLY impressed. This is just another reason why EHX is my favourite effects company!

    Share your customer service stories!

    July 30, 2009 at 7:44 pm #100149
    devnulljp
    Participant

    That’s good to know.
    I found Dunlop to be pretty good that way too, and all but one of the boutique builders I’ve ever dealt with have been fantastic.

    July 30, 2009 at 8:15 pm #100152
    julian
    Moderator

    Switch on my SMMH broke. I sent it in under warranty, I got it back quickly and I got back to rocking. I’m sure I could have replaced it myself, but then I would have broke the warranty.

    Other stuff- when I used to email them, they got back to my emails pretty quickly and were informative.

    I’ve also had good dealings with Danelectro’s customer service and Eminence’s customer service.

    August 1, 2009 at 5:24 pm #100206
    MING
    Member

    EHX has always been great and informative.

    Fulltone, always, treats me very good.

    August 1, 2009 at 7:39 pm #100214
    musicbones3
    Member

    nice! I love this company

    August 3, 2009 at 5:27 am #100237
    McHaven
    Moderator

    Had a component become loose on my Micro POG circuitboard. Sent it in, it was back in my hands less than a week later. Much faster than I anticipated. Also, I think they may have given me a whole new pedal, considering it went in with tons of scratches and paint torn off, and came back perfect.

    January 12, 2010 at 2:09 am #106345
    Pilgrim
    Member

    So how do you reach their service center? I’ve spent 15 minutes going through the website and can’t find any links for service or support. I sent an email to the info address on the home page asking how to contact them.

    January 12, 2010 at 8:04 am #106348
    electro-melx
    Moderator
    Quote:
    So how do you reach their service center? I’ve spent 15 minutes going through the website and can’t find any links for service or support. I sent an email to the info address on the home page asking how to contact them.

    http://www.newsensor.com/CutomerServices.aspx

    January 12, 2010 at 2:35 pm #106352
    Pilgrim
    Member

    Thank you! I don’t know where that link is hiding, but it’s well hidden. Like I said, I couldn’t find any references to support or service on the EHX home page. I appreciate it!

    January 12, 2010 at 9:57 pm #106360
    electro-melx
    Moderator
    Quote:
    Thank you! I don’t know where that link is hiding, but it’s well hidden. Like I said, I couldn’t find any references to support or service on the EHX home page. I appreciate it!

    it’s not linked from the EHX website, new sensor is the ‘parent’ company of ehx (and sovtek, etc)

    you can email the regular EHX address too though.

    contact page is here

    https://www.ehx.com/about/contact

    January 16, 2010 at 5:32 pm #106491
    Pilgrim
    Member
    Quote:
    Quote:
    Thank you! I don’t know where that link is hiding, but it’s well hidden. Like I said, I couldn’t find any references to support or service on the EHX home page. I appreciate it!

    it’s not linked from the EHX website, new sensor is the ‘parent’ company of ehx (and sovtek, etc)

    Thanks! Just as an aside – shouldn’t there be a support link from the web address matching the name on the unit? I had NO idea that there was a separate parent corp. As a guy who does a bit of web design, that seems like a rather basic omission. Hope this exchange helped.

    February 23, 2010 at 5:10 am #107833
    Pablo
    Member

    The respect Electro Harmonix has for it’s customers is reflected in our respect for them.
    Hats off to EHX!

    February 23, 2010 at 5:19 am #107835
    electro-melx
    Moderator
    Quote:
    Quote:
    Quote:
    Thank you! I don’t know where that link is hiding, but it’s well hidden. Like I said, I couldn’t find any references to support or service on the EHX home page. I appreciate it!

    it’s not linked from the EHX website, new sensor is the ‘parent’ company of ehx (and sovtek, etc)

    Thanks! Just as an aside – shouldn’t there be a support link from the web address matching the name on the unit? I had NO idea that there was a separate parent corp. As a guy who does a bit of web design, that seems like a rather basic omission. Hope this exchange helped.

    there is here.

    https://www.ehx.com/about/contact

    March 3, 2010 at 5:31 pm #108138
    bg808
    Participant

    I sent in a pedal still under warranty repair. They were good with replying to emails when I was inquiring about what to do. However, that’s where it stopped.

    Do you hear about your repair order when you send it in or get an ETA? According to my shipment tracking, they’ve had it for over a week now. No response from voicemails and emails too. I’m starting to feel like I just threw my pedal into a black hole.

    March 4, 2010 at 12:32 pm #108161
    Ned Flanders
    Moderator

    My EHX customer service story is so good I dont have one!

    (that’s good pedals for ya!)

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