But you have to get why this can be a problem. I don’t envy you your job, and I get that you guys aren’t techies, but it seems like the postings here get one of three responses:

a) That question is too easy, do your own research, you’re an idiot. (see above).

b) That question is too hard, contact EH, we can’t possibly help, you’re an idiot.

c) No response at all, which is arguably worse.

My point is that this is the first hit when you google “electro-harmonix technical support”, so acting indignant when people come here expecting technical support won’t hold water, and makes for really bad customer relations.

I don’t want to sound totally negative here, I love these forums, learning about the things people are using the pedals for, pedalboard pics, etc. But, lurking in this corner of the forum makes it clear that this is the last place anyone should go if they expect Help/Technical Questions, and the 1st place they should go if they want to be insulted (and really, I can get insulted online in lots of places…).

its just that this is called “technical questions” not necessarily “EHX tech support” there is a small difference, you should expect to hear from fellow users with sum knowledge not actual EHX tech support.

and it just gets annoying seeing the newbie every other day asking the same question as the last person, dont people use the search option and find the answers all ready posted before asking?!?! i do.

and yes “moderators are only here to make sure we play nice together, there not actual EHX staff.

… also the sub-heading for this section is “Ask or answer questions about EHX gear” but how many people come in here to do the latter other than EH-Man, myself and a few others? How many of the people who post a question here, have looked at the other threads to see if there is any they can answer? A community cannot survive if there are only a handful of ‘givers’ and hundreds of ‘takers’ … eventually the givers will stop giving and the takers will have nothing to take.

…. I’ll get off my soapbox now and return to the lounge!!!

yeah, exactly… they aren’t interested in the forum as such they are just looking to contact EHX about something … which is fine and understandable BUT that isn’t what the forum is here for… clearly EHX don’t think so either otherwise they would have paid staff in here everyday answering the questions!

I’m just gonna keep out of the ‘help’ section from now on, EHX staff can either come here and answer questions or they can go unanswered, I don’t come here and give my time for nothing to get a load of jip of disgruntled customers!! lol…

I’m going to call EHX tonight when I get out of work and see if I can get someone who knows pedals AND is affiliated with them to start boarding as part of their customer service job- seems like a lot of the first time never seen again posters get all indignant and swear off buying EHX forever, but odds are they’ll still hang out at harmony central or wherever, where they’ll bash EHX and that’s really not fair to EHX’s reputation, to have that stuff out there.

I mean, if they’re clearly ignoring the forum, that’s one thing. But if it’s a managarial oversight where no techs check it, letting them know how to fix it is going to be the easiest solution, right?

man what is the point of being open until 6EST if everyone but the receptionist takes off at 5EST anyway?

I was talking with my lovely wife about this issue, and she suggested calling the Forum Section “Users Helping Users” which I think would have the advantage of mot misleading people.