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Home › Forums › Help/Technical Questions › Big Muff Triangle Pi Static/ white noise
Engaged, my Big Muff Triangle Pi just spews annoying static/ white noise along with the notes I play…even at moderate and quiet settings. Bipassed the signal is silent. So it’s not a cable thing. Anyone know what is up?
I might add…the unit is brand new. I first used it when I bought it and there was no static/ white noise. I then kept it unused in a cupboard for a couple of months. When I went to use it again….the problem/ issue was there.
thanks
Sorry i wrote you on Youtube.
Please contact the service techs on Monday at:
info@ehx.com
Just saw your reply there. Thanks. I’ll contact them and see what they say.
Thank you
Also…I saw the warranty card in the box saying that I need to send the card in within 10 days of purchase…which I did not do.
Does that mean I can’t send it to EH to be fixed?
No! The repair will fix pedals for a fee outside of a warranty
IF you have your receipt that is fine for Warranty.
Please write them Monday
Thanks. By the way, I bought this outside America. I live in Hong Kong.
Guys, I’ve had 3 emails from EH asking for a video of the issue (which I sent) and then asking for my name and address and proof of purchase etc (which I sent)….but no contact since Oct 1st. Not sure what I should do from here. Do I send the unit in? Do I wait for them to get back to me? They just haven’t given me the green light to send it in. So I dunno what to do.
Check your spam folder and Ii will re send this to service.
I received one email Sept 30 asking for video of the issue…which I sent. And I got another email Oct 1st asking for name, address, ph etc…which I sent. Haven’t received any emails since. Nothing in my email spam.
Most recent email (Oct 1st) was from Chip Scooter.
Thanks
Still haven’t had a reply
Not very cool.
Electro Harmonix has my $100. They are fine.
I have a pedal that failed after one use…and no response to my emails.
EDIT…..ok I just got a reply…so hopefully the wheels are gonna be in motion.