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  • November 5, 2018 at 4:25 pm #124507
    deepsun
    Member
    Quote:
    Thank you. Engineering has not received one of these faulty units back yet and we don’t know what’s going on.

    Well, GearTree just sold out and they don’t know when their next order from you guys will arrive. Would it be any faster to just send it back to you directly for replacement? If not, I’ll send it back to GearTree and wait on a replacement from them. I’m just bummed that either way I’m going to lose a lot of time with it. Thanks!

    November 5, 2018 at 7:20 pm #124508
    Flick (EHX Staff)
    Moderator
    Quote:
    Quote:
    Thank you. Engineering has not received one of these faulty units back yet and we don’t know what’s going on.

    Well, GearTree just sold out and they don’t know when their next order from you guys will arrive. Would it be any faster to just send it back to you directly for replacement? If not, I’ll send it back to GearTree and wait on a replacement from them. I’m just bummed that either way I’m going to lose a lot of time with it. Thanks!

    Send an email to customer service: info@ehx.com and reference this forum thread. They will help you set up the return.

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