Home › Forums › Help/Technical Questions › Oceans 12 Tails volume issue

Viewing 7 posts - 1 through 7 (of 7 total)
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  • May 26, 2020 at 2:18 pm #86286
    Viktor
    Member

    When entering bypass mode with tails activated on a brand new Oceans 12, I get a huge volume boost (about twice as loud as the clean signal and can barely hear the tail effect). The volume stays this way in bypass mode until A or B is turned on again – then it drops to normal level. If I turn off tails there’s no volume issue in bypass mode.

    Is this a production error or a faulty unit?

    May 26, 2020 at 7:37 pm #126115
    Jonathan (EHX Staff)
    Member

    Hi Viktor,

    Thanks for reaching out! It sounds like this may be a faulty unit. Feel free to reach out to info@ehx.com and we can try to set up an exchange/repair. In the email, please describe the issue like you’ve done here so we can properly file it and investigate. Sorry for the inconvenience.

    -Jonathan

    June 9, 2020 at 12:50 pm #126158
    Viktor
    Member

    Thanks for the reply.

    I got the unit replaced but the new one has the exact same issue. So it seems like the retailer got a bad batch (and they have +20 of them). I would be very thankful if someone could do a test to verify that this isn’t a production error.

    Just enable tails and turn on the reverbs, when turning them off there’s a massive volume increase. On both tested units there’s also a very audible clicking noise when changing reverb presets – even when the pedal is in bypass. This does not occur on Grand Canyon as an example.

    June 9, 2020 at 4:47 pm #126165
    Jonathan (EHX Staff)
    Member

    Hi Viktor, sorry you’re experiencing these issues again.

    Please directly email info@ehx.com so we can better assist you. Put “Oceans 12 Tails Volume Issue” as the subject line, and just put the link to this forum thread in the email body so we can get it sent to the right place.

    June 14, 2020 at 9:43 am #126175
    Viktor
    Member

    I live in Europe so I’m getting it replaced by the retailer again, but it’s not looking good as I found other sources reporting the same issue. Still thankful if others on this forum could confirm.

    Comment from discussion MeanEffective9’s comment from discussion "[NPD] Electro-Harmonix Oceans 12".

    June 30, 2020 at 7:22 am #126227
    Breed
    Participant

    Hi Viktor,
    The same happens to me, huge volume drop/boost when trails mode is enabled.

    Did anybody solve this? Any new units without that problem?

    Thanks.

    June 30, 2020 at 7:32 am #126228
    Viktor
    Member

    “We are aware of this issue with the Oceans 12, and we are happy to repair this pedal.”

    Production error confirmed, a repair can be set up via info@ehx.com.

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