Home › Forums › Help/Technical Questions › Why doesn’t EHX customer service reply to emails?

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  • December 2, 2018 at 7:35 pm #85582
    thuk
    Member

    I emailed over two weeks ago regarding a fault with a Deluxe Memory Man which I see as no fault of my own, to both the UK and the main Electro Harmonix customer service email addresses, and have had nothing back. Pretty awful customer service to be honest, and I’m not the type to complain, just getting fed up now. Does anyone know any other way to get in touch with them?

    December 4, 2018 at 11:19 pm #124605
    gvelasco
    Participant

    From my personal experience and other posts I’ve seen here, they seem to be very responsive. Did you send a note to info@ehx.com?

    December 5, 2018 at 2:24 pm #124610
    EHX STAFF
    Keymaster

    Service has written you.
    You forced the knobs off your pedal and broke the pots.

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