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Home › Forums › Help/Technical Questions › What does it take to get an RA# for an ‘in warranty’ defective stomp box pedal?
I’ve been trying for three weeks to get a Return Authorization # for
my defective Nano Memory Toy stomp box which I have already
done professional trouble shooting for.
I’ve written three emails to info@ehx.com
and I’ve left a telephone message.
Are you guys just overwhelmed or is it typical
to ignore multiple requests for in warranty repair?
I love your pedals, They are incredibly creative and
I own a bunch of them and want to continue doing business
with you guys, but being ignored like this is trying.
In good faith, yours, Rick Walker aka loop.pool
831-425-8659
looppool@cruzio.com
Here is the Customer Service Website:
http://www.newsensor.com/CutomerServices.aspx
From New Sensor Website:
For All Customer Service inquiries please contact Chip “Scooter” Dugan:
1-800-633-5477 (US and Canada only) or +1-718-937-8300
fax: +1-718-937-9111
Customer Service Hours are Mon-Thurs, 2-5PM EST, or leave a message at any time.