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  • August 18, 2023 at 9:11 am in reply to: Synth9 dry knob not working #203612
    gerryk
    Participant

    Hi Brad…
    just want to update my case. I emailed EHX support, and the short version of the story is they asked me to send the pedal to them in the US (I am in Ireland). They waived the usual service charge, and about 3 weeks later I had the pedal back and working.

    There was a little back-and-forth as I explained the situation, but it was resolved to my satisfaction… actually far beyond satisfaction, given that it was out of warranty, and purchased used, I would have been happy to pay the service charge.

    Try emailing info@ehx.com
    Regards
    Gerry

    June 19, 2022 at 6:09 am in reply to: Synth9 dry knob not working #191352
    gerryk
    Participant

    Hi EHX…
    thanks for the response. yes I tried this, and to an extent it behaves as expected… i.e. when in ‘mute’ position, there is no signal when the effect is bypassed/off, but the dry signal is still present in the ‘synth’ output when the effect is on, even when the ‘dry’ knob is fully off.
    I have been in touch with tech support and the conclusion is that the pedal is not working properly, so I am going to send it in.
    Postage + a small repair fee is pretty reasonable to have a working pedal.

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