Just replying so I can remove email notifications 🙂
I just managed to put a 24v power supply into my ver2 small stone – had a burning smell – pedal now doesnt work (unsuprisingly). Looked inside, one component (a resistor or diode, top right of PCB), is clearly burnt out – no other visible damage – just wondering if anyone has encountered this, and if that component burning out might have protected rest of circuit, in short, if it is likely fixable or totally fried..
Hi – I’m really hoping I can fix this – Had this pedal 20 years, my absolute fav phaser, got it modded by Analog man in 2006. Today it got plugged into wrong polarity.. smelt burning – not not working – took it apart (pictures posted below) .. only visible damage is to one component.. I’m hoping that’s a diode and that replacing it will bring pedal back to life.. does anyone know the type and value of the burned out component (and whether the damage is likely to be limited to that part)? many thanks in advance – totally gutted if this ones fried. – G
I have a MacBook M1 pro with Ventura 13.0, and I have to run the old 1.0 version of the app.
If I use the latest version 1.0.49, my Macbook won’t connect to the 1440, and so I can’t export manage the loops on the 1440, or ever run the firmware update!
My apologies, I made a mistake. The minimum Mac OS is 10.15 for the EHX1440 app. The app does not support 10.14. I just confirmed with our head developer.
Thanks for refply, Flick. The download of Loop Manager does not work on Mojave 10.14.16
– the download has the circle as a “no” and when putting it on my Applications folder and doubleclicking the icon I get the message “You cant use this version of the application”1440 Loop Manger” with this version of macOS. The application requires macOS 10.15 or later”
Also. I have updated the firmware to 0.62. Still the same problem sometimes with the loops. Not sure if I need to do something different…
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This reply was modified 3 months, 1 week ago by sumpe13.
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This reply was modified 3 months, 1 week ago by sumpe13.
I agree, hopefully reverb will be receptive and supportive when I tell them all this and I’ll get my money back. I’ll keep you posted even though I understand there is not much EHX can do in a situation like this.
You need a real store (or brick and mortar as they call it) to be am EHX dealer…
A house wont do it.
https://photos.app.goo.gl/euiiJQHk9522TbNG7
I have added the picture of the sellers address from Google maps, he’s definitely not running a store, check it out.
Many thanks to all who have responded so far!
Indeed the pedal looks worn from repeated use, the seller claims they are an EHX dealer but I checked online and they don’t come up under “Dealer Locator” on the website, and although they claim the warranty is guaranteed I doubt this is true for a used product.
I did send a message to EHX customer support asking if this is an authorized dealer, the full address is:
Eclectic Sounds
8805 N Delaware Ave
Portland, OR 97217-6907
Funny thing is, if you look up this address on Google (and look the actual picture) it is not a store it’s just a plain home in a residential area. So, for all I know, I might be dealing with someone selling used equipment from his mama’s basement.
As far as the YouTube video with the different settings, thanks for finding this, it shows exactly what I said: With the gain knob past halfway the unit on YT starts distorting gracefully with a pleasant sound all the way to 100%.
Mine starts distorting too much after 60% and is basically unusable if you turn it all the way up.
There, compare it yourself, video showing different gain settings on your pedal.
http://www.youtube.com/watch?v=UiRJenClw8o
You can forget about warranty on a second hand product.
Yes this is the actual unit I purchased.
It’s hard to tell from the photos, in my opinion the pedal, being manufactured back in 2021 was a used item they just decided to sell it as “mint” and they even advertised it as a “new unit”, which is definitely not.
I have nothing to compare this unit to, but with the gain turned up more than 50-60% it becomes unusable. I’m hoping more people will chime in and let me know of their experience.
My main concern right now is if EHX will honor the warranty IF I need to send the pedal in for inspections/repair, given that it is clearly a second hand unit.
Thanks for your feedback!
It looks shop worn and they may not be an EHX dealer.
I would send it back and ask for a different pedal or a refund.
If they are not a real EHX dealer there may be no warranty.
Please reach out to service and ask.
Have the dealers name and address so they can check.
Write:
info@ehx.com
Personaly I would send it back.
Are those photos from the actual unit you’re reporting about? The indicators on the knobs seem pretty normal to me, they aren’t perfect but I’ve had newly bought ehx pedals with those little inconsistencies in the finish/knob indicators, seems pretty normal to me. The marks on the side are clearly from mechanic abrasion, tightening that input because it got loose or something like that. Might happen sooner than expected also, doesn’t necessarily mean the pedal was ‘abused’. It was well used but certainly doesn’t look like it was kicked around.
I’d say the gain thing is also the way it’s supposed to be. Do you have something to compare it to? Try searching on youtube for some video review and see if they explore the setting enough for you to compare to your experience and see if the pedal is actually defective or if that’s normal operation.
Btw, here’s some pictures:
https://photos.app.goo.gl/euiiJQHk9522TbNG7
Does this look “mint” and a “new unit” to you? Also what can you tell me from the serial numer (202110098283). This is definitely NOT a “new unit”.
Also, do you think EHX will honor the warranty if the product was not purchased new?!
Thanks!